therapy fees & insurance

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under the No Surprises Act, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Kindman & Co. is not in-network with any insurance companies and does not bill through insurance.

Insurance companies provide coverage based on what they deem medically necessary, limit the number of covered sessions, and ask people to adhere to other regulations that are more valuable when approaching the treatment of physical health concerns. These coverage limitations make less sense when applied to the collaborative therapeutic work that we do with our clients. Your counseling journey at Kindman & Co. is not bound by timelines, diagnoses, or pathology.

Our choice to remain out-of-network with insurance companies is not one that we make lightly. We value our connections with our clients and our colleagues in healthcare. We believe in therapy. To help create healthier communities by nourishing intimate relationships and healing trauma, we feel we’ve got to stick to our values. You can learn more by reading our blog about our decision to remain out of network with insurance plans.

While we are out-of-network with insurance plans, many insurers offer partial reimbursement for our sessions. If you would like to take advantage of your available insurance benefits, we will provide you with a monthly superbill that can be submitted to your insurance company.

Every insurance company asks for documentation to be delivered a little differently and offers varying coverage, so you should contact them directly to verify available benefits before your appointment. You can also verify your benefits online for free using SuperBill.

If you do call your insurer to discuss coverage, be prepared to ask the following questions: 

• Do I have mental health or behavioral health out-of-network benefits for outpatient settings?

• What is my deductible? Has it been met?

• How many mental health sessions does my plan cover annually?

• Do you cover telehealth or have any stipulations on it?

• How do I obtain reimbursement for an out-of-network mental health provider?

• What will the coverage amount be per session?

• Is approval required by my primary care physician?

• (if applicable) Will sessions with a registered associate therapist (AMFT, ACSW, APCC) be covered?

Note: While most of our clients have no problem receiving reimbursement from their insurance plan, we cannot guarantee that your plan will cover sessions with our team. 

If you need help with insurance, please email our team at hello@kindman.co. We’re here to help.

We accept payment at the time of service. We encourage clients to pay using ACH/bank account when possible, as any additional profit we save from credit card fees will eventually be redirected into a scholarship fund which supports local, low-income individuals who are part of marginalized groups to have increased access to therapy.

We also accept cash or credit card and happily accept payment via Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).